Returns Policy

Returns Policy

Last updated 01/01/2021

Thank you for your purchase. We hope you are happy with your items. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, exchange or store credit. A re-stocking fee may apply for items that are not damaged or defective (please see notes at the bottom of this document for more information). Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, [please email our returns department via returns@sumworkwear.co.uk, place the item securely in its original packaging and include your proof of purchase/and the return form provided, and mail your return the following address:

Sum Workwear

Attention: Returns

Unit 9 Fernley Green Road Industrial Estate, Knottingley, W. Yorkshire, WF11 8DH, UK.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. If the items you wish to return are defective, we will either A. arrange collection or B. reimburse you/your account for the shipping charges.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 3-5 business days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your statement. We will notify you by email when your return has been processed.

EXCEPTIONS

Decorated (printed or embroidered) goods cannot be returned.

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  • A 20% restocking fee will be charged for all returns (not including defective/damaged products)
  • Sale items are FINAL SALE and cannot be returned

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

01977 317977

returns@sumworkwear.co.uk

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