FAQs

Frequently Asked Questions

Some of the more commonly asked questions


Currently, we do not have gift vouchers for use on the website.
If you wish to order in bulk or need contract prices please call us to discuss your requirements on 01977 317977 or email us your enquiry to sales@sumworkwear.co.uk.
An item may not be appearing on our website if it is out of stock with the supplier, in this case it will appear on the website again when stock flow resumes. We do not neccesarily stock all product lines of a certain brand. If you know the exact item you would like we recommend calling our Customer Service Advisors to find out if it is possible to order in this item for you.
Yes, SUMWORKWEAR will personalise your workwear garments with printing or embroidered designs or your choosing. Nearly all of our workwear garments are suitable for embroidery. Prices start at £3 +VAT (per garment) and there may be a one-off artwork charge when submitting your own logo or branding. There is no setup for embroidering simple lettering. Get in touch with us on 01977 317977 to discuss your needs with our team. If you are unsure about sizes or the suitability of the garment we would recommend ordering a sample to be certain. Once garments are embroidered we cannot accept them back for refund/exchange unless they are faulty.
We are unable to provide free samples. If you would like to try an item before buying a large quantity we can send one item to you to try. This will be charged at the item price, you may return the item to us for refund or an alternate size should the garment not fit as desired. We offer free returns to UK customers but the outwards shipping cost of the item cannot be refunded (unless the item is faulty).
All manufacturers differ slightly on sizing. Where possible we try to include size guides on our product pages (scroll down a little on any product page, just beneath the description is where you will find our size guides) but if in doubt it is always worth calling our Customer Service Advisors on 01977 317977.
We are available over the phone or email to discuss your individual requirements, drop us a line on 01977 317977 or email us at info@sumworkwear.co.uk.
All products we offer for sale and advertise as meeting a European Safety Standard, will definitely do so. We only use reputable manufacturers and the majority of such products will come with a certificate of compliance included with the goods. Some low value items (eg hi viz vests or ear plugs) may come with a certificate per pack rather than a certificate with every individual item. These items still meet the standard and a copy of the certificate is available on request.
In the first instance please contact our Customer Service Advisors to explain the problem and we will be able to advise you on the best course of action. Usually we will ask you to return the item to us for inspection (depending on the warranty period of the particular product) and if the fault is not immediately apparent it may need to be sent to the manufacturer for further assessment. In this instance it can take a little time for the matter to be resolved, but we will always endeavour to resolve the issue for you as quickly as possible. When returning faulty goods please include a note containing the following information:
  • Your order number (this can be found in email correspondence from when the order was made)
  • Your name and full contact details
  • A clear explanation of the problem
Please make sure that the item comes back to us in a clean condition for staff to handle and wash down boots and shoes to remove mud and dirt. Items returned in an unclean or unhygienic condition may be rejected.
Before returning any items we ask that you contact our returns team via returns@sumworkwear.co.uk or 01977 317977 to discuss your intention to return unwanted goods - please have your order number to hand, this can be found onj your order invoice and subsequent communication emails.
Please note the following:
  • All items to be returned must be in their original condition and suitable for resale
  • All swing tags and packaging must be present and intact
  • Avoid using tape on any branded packaging such as boot boxes as this can damage branded packaging
If an item is returned for a full refund then it will be processed on arrival with the funds being issued back onto the original payment method. For your security we will only process refunds through the original method of payment.
Returned items remain the buyers responsibility until they arrive back to us, we recommend adding postage insurance to the parcel when you send it back to us so as to cover any potential loss in the postal system - we cannot refund unclaimed insurance expenses. More information on returning your items can be found within our returns policy.
We do not currently ship internationally. We intend to put this in place soon, when international shipping is available we will update our site.
Most items on our website are in stock and available for despatch; we endeavour to despatch the same day for items that are in stock and ordered before 2pm Monday to Friday. All orders are shipped with UPS on a next-day tracked service. Where items are not in-stock you will be advised of a lead time on the product page which will read "usually ships in 2-3 business days", for example. This is an average lead time for products to arrive with us from our supplier and upon their arrival with us, the item/s will be shipped immediately to you as described. This time frame does not include decorated garments which have a print/embroidery lead time to apply prior to delivery commencing.
All UK orders over £100 are shipped free of charge. UK mainland orders under £100 and are shipped at a cost of £7.95. For more information on shipping charges, please see our Delivery Information page.
Yes, you will be given a tracking reference when your order is despatched from our warehouse. If you have any queries relating to tracking or are concerned about the progress of a delivery, please contact our Customer Service Advisors on 01977 317977 / sales@sumworkwear.co.uk, quoting your order number, and they will be able to help you.
You can make changes to your orders so long as the order has not been despatched to you. Please call our Customer Service Advisors who will be able to help you. You can reach our team Monday to Friday 8am to 6pm on 01977 317977.
On the 'Sign In' page (click here to navigate straight to the sign in page) just click Forgot Password?. You will be prompted to enter your account email address and a password reset confirmation will be sent to you. Follow the steps within the email to reset your account password.
We accept a variety of payment methods, including: - Credit or Debit Card (processed using PayPal or Stripe dependant on your payment method chosen) - PayPal - Stripe - GooglePay - ApplePay - Company Credit (for account holders only - feel free to apply here if you have not done so already) - Bank Transfer (orders are held until payment is received in full)
SUMWORKWEAR does not store, process or have access to credit card details at any time, and this applies to both online and telephone orders. All card processing is done via PayPal or Stripe (dependant on your chosen payment methods when paying by card) using their secure payment servers.
Our friendly Customer Service Advisors are on hand from Monday to Friday between 9am and 5pm. You can call them on 01977 317977 or drop them an email at sales@sumworkwear.co.uk.
The information you supply to us is used to efficiently process your order and to inform you of any delays or problems. We will never sell or share your information with third parties. For more information on our data protection policies please visit our privacy policy.
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