Frequently Asked Questions
Some of the more commonly asked questions
Can I buy gift vouchers for use on your website?sumworkwearCurrently, we do not have gift vouchers for use on the website.
I cannot find the item I am looking for although it is from a brand you stocksumworkwearAn item may not be appearing on our website if it is out of stock with the supplier, in this case it will appear on the website again when stock flow resumes. We do not neccesarily stock all product lines of a certain brand. If you know the exact item you would like we recommend calling our Customer Service Advisors to find out if it is possible to order in this item for you.
Can I personalise garments with embroidery?sumworkwearYes, SUMWORKWEAR will personalise your workwear garments with printing or embroidered designs or your choosing. Nearly all of our workwear garments are suitable for embroidery. Prices start at £3 +VAT (per garment) and there may be a one-off artwork charge when submitting your own logo or branding. There is no setup for embroidering simple lettering. Get in touch with us on 01977 317977 to discuss your needs with our team. If you are unsure about sizes or the suitability of the garment we would recommend ordering a sample to be certain. Once garments are embroidered we cannot accept them back for refund/exchange unless they are faulty.
Do you provide samples?sumworkwearWe are unable to provide free samples. If you would like to try an item before buying a large quantity we can send one item to you to try. This will be charged at the item price, you may return the item to us for refund or an alternate size should the garment not fit as desired. We offer free returns to UK customers but the outwards shipping cost of the item cannot be refunded (unless the item is faulty).
How do I know what size to order?sumworkwearAll manufacturers differ slightly on sizing. Where possible we try to include size guides on our product pages (scroll down a little on any product page, just beneath the description is where you will find our size guides) but if in doubt it is always worth calling our Customer Service Advisors on 01977 317977.
Do your products comply to European Safety Standards?sumworkwearAll products we offer for sale and advertise as meeting a European Safety Standard, will definitely do so. We only use reputable manufacturers and the majority of such products will come with a certificate of compliance included with the goods. Some low value items (eg hi viz vests or ear plugs) may come with a certificate per pack rather than a certificate with every individual item. These items still meet the standard and a copy of the certificate is available on request.
My item is faulty, what can I do?sumworkwearIn the first instance please contact our Customer Service Advisors to explain the problem and we will be able to advise you on the best course of action. Usually we will ask you to return the item to us for inspection (depending on the warranty period of the particular product) and if the fault is not immediately apparent it may need to be sent to the manufacturer for further assessment. In this instance it can take a little time for the matter to be resolved, but we will always endeavour to resolve the issue for you as quickly as possible. When returning faulty goods please include a note containing the following information:
- Your order number (this can be found in email correspondence from when the order was made)
- Your name and full contact details
- A clear explanation of the problem
How do I return an item for exchange or refund?sumworkwearBefore returning any items we ask that you contact our returns team via email@example.com or 01977 317977 to discuss your intention to return unwanted goods - please have your order number to hand, this can be found onj your order invoice and subsequent communication emails.
Please note the following:
- All items to be returned must be in their original condition and suitable for resale
- All swing tags and packaging must be present and intact
- Avoid using tape on any branded packaging such as boot boxes as this can damage branded packaging
Returned items remain the buyers responsibility until they arrive back to us, we recommend adding postage insurance to the parcel when you send it back to us so as to cover any potential loss in the postal system - we cannot refund unclaimed insurance expenses. More information on returning your items can be found within our returns policy.