Returns Questions

In the first instance please contact our Customer Service Advisors to explain the problem and we will be able to advise you on the best course of action. Usually we will ask you to return the item to us for inspection (depending on the warranty period of the particular product) and if the fault is not immediately apparent it may need to be sent to the manufacturer for further assessment. In this instance it can take a little time for the matter to be resolved, but we will always endeavour to resolve the issue for you as quickly as possible. When returning faulty goods please include a note containing the following information:
  • Your order number (this can be found in email correspondence from when the order was made)
  • Your name and full contact details
  • A clear explanation of the problem
Please make sure that the item comes back to us in a clean condition for staff to handle and wash down boots and shoes to remove mud and dirt. Items returned in an unclean or unhygienic condition may be rejected.
Before returning any items we ask that you contact our returns team via or 01977 317977 to discuss your intention to return unwanted goods - please have your order number to hand, this can be found onj your order invoice and subsequent communication emails.
Please note the following:
  • All items to be returned must be in their original condition and suitable for resale
  • All swing tags and packaging must be present and intact
  • Avoid using tape on any branded packaging such as boot boxes as this can damage branded packaging
If an item is returned for a full refund then it will be processed on arrival with the funds being issued back onto the original payment method. For your security we will only process refunds through the original method of payment.
Returned items remain the buyers responsibility until they arrive back to us, we recommend adding postage insurance to the parcel when you send it back to us so as to cover any potential loss in the postal system - we cannot refund unclaimed insurance expenses. More information on returning your items can be found within our returns policy.
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