My item is faulty, what can I do?

In the first instance please contact our Customer Service Advisors to explain the problem and we will be able to advise you on the best course of action.
Usually we will ask you to return the item to us for inspection (depending on the warranty period of the particular product) and if the fault is not immediately apparent it may need to be sent to the manufacturer for further assessment. In this instance it can take a little time for the matter to be resolved, but we will always endeavour to resolve the issue for you as quickly as possible.
When returning faulty goods please include a note containing the following information:

  • Your order number (this can be found in email correspondence from when the order was made)
  • Your name and full contact details
  • A clear explanation of the problem

Please make sure that the item comes back to us in a clean condition for staff to handle and wash down boots and shoes to remove mud and dirt. Items returned in an unclean or unhygienic condition may be rejected.

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