How do I return an item for exchange or refund?

Before returning any items we ask that you contact our returns team via or 01977 317977 to discuss your intention to return unwanted goods – please have your order number to hand, this can be found onj your order invoice and subsequent communication emails.

Please note the following:

  • All items to be returned must be in their original condition and suitable for resale
  • All swing tags and packaging must be present and intact
  • Avoid using tape on any branded packaging such as boot boxes as this can damage branded packaging

If an item is returned for a full refund then it will be processed on arrival with the funds being issued back onto the original payment method.
For your security we will only process refunds through the original method of payment.

Returned items remain the buyers responsibility until they arrive back to us, we recommend adding postage insurance to the parcel when you send it back to us so as to cover any potential loss in the postal system – we cannot refund unclaimed insurance expenses.
More information on returning your items can be found within our returns policy.

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