FAQs

Frequently Asked Questions


You can make changes to your orders so long as the order has not been despatched to you. Please call our Customer Service Advisors who will be able to help you. You can reach our team Monday to Friday 8am to 6pm on 01977 317977.
SUMWORKWEAR does not store, process or have access to credit card details at any time, and this applies to both online and telephone orders. All card processing is done via PayPal or Stripe (dependant on your chosen payment methods when paying by card) using their secure payment servers.
Currently, we do not have gift vouchers for use on the website.
Yes, SUMWORKWEAR will personalise your workwear garments with printing or embroidered designs or your choosing. Nearly all of our workwear garments are suitable for embroidery. Prices start at £3 +VAT (per garment) and there may be a one-off artwork charge when submitting your own logo or branding. There is no setup for embroidering simple lettering. Get in touch with us on 01977 317977 to discuss your needs with our team. If you are unsure about sizes or the suitability of the garment we would recommend ordering a sample to be certain. Once garments are embroidered we cannot accept them back for refund/exchange unless they are faulty.
Yes, you will be given a tracking reference when your order is despatched from our warehouse. If you have any queries relating to tracking or are concerned about the progress of a delivery, please contact our Customer Service Advisors on 01977 317977 / sales@sumworkwear.co.uk, quoting your order number, and they will be able to help you.
If you wish to order in bulk or need contract prices please call us to discuss your requirements on 01977 317977 or email us your enquiry to sales@sumworkwear.co.uk.
We do not currently ship internationally. We intend to put this in place soon, when international shipping is available we will update our site.
We are unable to provide free samples. If you would like to try an item before buying a large quantity we can send one item to you to try. This will be charged at the item price, you may return the item to us for refund or an alternate size should the garment not fit as desired. We offer free returns to UK customers but the outwards shipping cost of the item cannot be refunded (unless the item is faulty).
All products we offer for sale and advertise as meeting a European Safety Standard, will definitely do so. We only use reputable manufacturers and the majority of such products will come with a certificate of compliance included with the goods. Some low value items (eg hi viz vests or ear plugs) may come with a certificate per pack rather than a certificate with every individual item. These items still meet the standard and a copy of the certificate is available on request.
We accept a variety of payment methods, including: - Credit or Debit Card (processed using PayPal or Stripe dependant on your payment method chosen) - PayPal - Stripe - GooglePay - ApplePay - Company Credit (for account holders only - feel free to apply here if you have not done so already) - Bank Transfer (orders are held until payment is received in full)
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